Return Items You Ordered

We hope that you are happy with your purchase. However, if you need to return an item, we are here to help. Please review the details of our return policy below to ensure a smooth return process.

Eligibility for Returns

Items may be returned within 14 days of receipt, provided they meet the following conditions:

• The item must be unused and in its original condition.
• All original packaging, tags, and documentation must be included.
• Proof of purchase, such as an order confirmation or receipt, is required.

How to Return Your Item

To return an item by mail, please follow these steps:

1. Contact our customer service team at support@craftyourfashion.com to initiate the return process. Include your order number and the reason for the return.
2. Pack the item securely in its original packaging (if available) to prevent damage during transit.
3. Attach the return label provided by our customer service team. If you do not have a return label, include your name, address, and order number inside the package.
4. Send the package to the following address:
   15 Sara Park, Gravesend DA12 4SB.

Non-Returnable Items

The following items are not eligible for return:

• Personalized or custom-made items.
• Items marked as "final sale" or "non-returnable" at the time of purchase.

Additional Information

If your item arrived damaged or defective, please contact us within 7 days of receiving your order. We will provide a replacement or full refund, including shipping costs.

For further assistance, feel free to reach out to us at support@craftyourfashion.com.